1. Scope of Warranty Coverage
At Tex.az, we stand behind the quality of our products. Our warranty covers manufacturing defects and faulty materials under normal use conditions. It applies almost all products we offer
2. Duration of Warranty
The duration of the warranty varies by product category. Please refer to the specific warranty period provided with your purchase. Different components of the product may have different warranty periods.
3. Claims Process
To initiate a warranty claim, please contact our customer service team. You may also visit our store in Baku, Azerbaijan. Proof of purchase is required to validate your claim.
4. Repair or Replacement
At Tex.az, our commitment is to ensure your satisfaction with our products through diligent repair services. Should your product encounter an issue covered under warranty, our process is as follows:
- Diagnosing the Problem: Upon receipt of your product, our skilled technicians will conduct a thorough assessment to diagnose the reported issue. This diagnostic process typically concludes within 7 days, during which we will promptly communicate the identified problem to you.
- Repair Procedure: If the issue is repairable, we prioritize repairing your product. Our standard repair timeframe is approximately 14 days from the date of diagnosis. Rest assured, our technicians utilize state-of-the-art equipment and genuine parts to ensure the highest quality repair.
- Replacement Consideration: In cases where repair is determined to be impractical or impossible due to the severity of the issue, only then will replacement be considered as an alternative solution. Please note that the process of replacement may require an additional 30 days beyond the initial diagnostic and repair period.
Our goal is to minimize inconvenience while delivering thorough and effective solutions to uphold the quality standards expected from Tex.az products. We appreciate your understanding and cooperation throughout this process.
5. Voiding the Warranty
The warranty may be voided if the product shows signs of misuse, neglect, unauthorized repair attempts, or damage beyond normal wear and tear. Specifically, if the product is serviced by a non-authorized service center or if it has been opened or tampered with by the customer, the warranty will be voided. Please ensure proper care and use to maintain warranty eligibility.
6. Limitation of Liability
Tex.az is not liable for any incidental or consequential damages arising from the use or inability to use our products under warranty. Our liability is limited to the repair or replacement of the defective product.
7. Additional Terms
For detailed terms and conditions regarding our warranty policy, please contact our customer service team.
8. Contact Information
For any questions or assistance regarding warranty claims, please contact us at +994773381000 or service@tex.az