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Return terms

1. Return Policy Overview

At Tex.az, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.

2. Eligibility for Returns

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving the product to initiate a return or exchange.
  • Unopened and Unused Items: For non-defective items, they must be in their original condition, unopened, and unused to qualify for a return. Returns for these items must be initiated within 14 days of purchase.

3. Exclusions

  • Certain items may not be eligible for return due to hygiene reasons or if they are customized or personalized.

4. Return Process

  • Contact Us: To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number.
  • Packaging: Please ensure the item is securely packaged with all original packaging and accessories included.
  • Proof of purchase: Please include proof of purchase documents with your return request.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • Refund or Exchange: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed within 3 days to the original method of payment.

5. Exceptions

  • Returns of opened and used items may be subject to a restocking fee or may not be accepted, depending on the condition and circumstances.

6. Contact Information

For any questions or assistance regarding returns, please contact us at +994773381000