1. Return Policy Overview
At Tex.az, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.
2. Eligibility for Returns
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving the product to initiate a return or exchange.
- Unopened and Unused Items: For non-defective items, they must be in their original condition, unopened, and unused to qualify for a return. Returns for these items must be initiated within 14 days of purchase.
3. Exclusions
- Certain items may not be eligible for return due to hygiene reasons or if they are customized or personalized.
4. Return Process
- Contact Us: To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number.
- Packaging: Please ensure the item is securely packaged with all original packaging and accessories included.
- Proof of purchase: Please include proof of purchase documents with your return request.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- Refund or Exchange: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed within 3 days to the original method of payment.
5. Exceptions
- Returns of opened and used items may be subject to a restocking fee or may not be accepted, depending on the condition and circumstances.
6. Contact Information
For any questions or assistance regarding returns, please contact us at +994773381000